Frequently Asked Questions
Everything you need to know about your Elavate Collagen experience.
What is the standard shipping time for orders?
We offer expedited shipping on all domestic orders. Processing typically takes 1-2 business days, and delivery usually occurs within 3-5 business days depending on your location.
How do I initiate a return or exchange?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with original tags within 30 days of delivery through our online returns portal.
Are Elavate Collagen products ethically sourced?
Sustainability is at our core. We partner exclusively with manufacturers who adhere to fair labor practices and use premium, responsibly sourced materials to ensure long-lasting quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay for your convenience.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer international shipping?
Yes, Elavate Collagen ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.